Please check your order details before payment. We carefully prepare and check orders before shipment. Contact us promptly if there is a problem with an item you received.
Change of mind and cancellations
Once an order has been confirmed and shipped, returns or cancellations due to a change of mind are not accepted. Please confirm the product, colour, size, quantity and delivery details before completing your order.
Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, contact us as soon as possible with your order details and clear photos or video. We will review the information and advise you on the available resolution.
Missing items
Please contact us promptly if an item is missing. Include your order details and any supporting evidence so we can review the claim.
Manufacturing variations
Minor differences in stitching, finishing, fabric texture, colour or measurement may occur between batches. Small variations that do not materially affect normal use are not considered defects.
Contact
For a claim, contact us on WhatsApp at +60 11-2160 2014 or email berkatmoderntrends@gmail.com.